Privacy Notice

Kry’s (“we”, “us”) mission is to provide the best and most available digital and physical health services. As an important part of this mission, we want to be transparent about our data protection practices so that you as an individual always feel comfortable using our services and entrusting us with your personal data. This privacy notice (the “Privacy Notice”) describes which data we collect about you, how it’s used, to whom it’s shared, which rights you have related to your information and how you can control how your data is used.

This Privacy Notice apply to you that

  • visits our websites.
  • have been in contact with our employees or representatives for example per e-mail, phone, contact forms or otherwise,
  • have registered to attend or attended one of our events
  • or follow us on social media or otherwise interact with us through social media.
  • Who’s responsible for processing your personal data?
    Kry International AB (“Kry International”), which is the ultimate parent company of the Kry group, owns and makes available this website and is responsible for processing of your personal information in the context of providing it to you. This includes for example to allow you to choose settings on the website and use website functionality.
    When and from where do we collect information about you?
    We collect information directly from you, for example when you visit our webpage, fill out a webform or otherwise communicate with us.

    When you’re using our website we will also collect information about you. For example, we automatically collect information about how users interact with the website so that we can understand how it's performing, fix issues and make it better.
    Which categories of personal information do we collect and for which purposes?
    We will process the following information about you:

      Personal details

    When you interact with us through e.g. emails, contact forms, we will collect some basic personal details about you. This can include your name, address, email and phone number.

      Technical and app usage details

    When you are using our website, we will automatically collect some additional information about you, including your language, time, screen and location settings, type of operating system, device and browser, IP address, your mobile provider, information about how you have used our website, e.g. time and date of visits and features and services you have used, your app or service settings, e.g. opt-in/opt-out status and your marketing and notifications.


    We also use 'cookies' to understand which websites, ads and services you visited and how you have used them. Cookies are files saved on your phone, tablet or computer when you visit such websites, ads or services. Learn more about how we use cookies in our cookie policy.

      We will use your information for the following purposes:

    Provision of the website which includes activities such as allowing you to create and adjust your settings and preferences.

    Technical support and communication which includes activities such as helping you to access and use the Kry website and sending you important security or service updates.

    Analytics and product development which includes activities such as analysing how our users use the Kry website to better understand how we can improve and develop user experience and features.

    To safeguard legal interests in proceedings or disputes, and to investigate illegal, fraudulent or other misuse of the website or services.

    Administration in relation to mergers, acquisitions or other corporate restructuring of Kry International.
    With which third parties is your information shared?
      Service providers

    We engage other companies to help us e.g. provide the website to you. For example, hosting and maintenance services or services which enable us to reach out to you via email. We may share your personal data with them so that they can process it to provide these services.

    We have contracts in place with these service providers which only allows them to use personal data on our behalf and based on our instructions and not for their own purposes. Before engaging any such service providers, we review their practices to make sure they are lawful and that appropriate security measures are in place to protect personal data.

      Other data controllers

    In some situations we share your personal data with third parties that will process your personal data for their own purposes as independent data controllers. We can transfer your personal data to other Kry group companies for example to provide you with the Services and facilitate company re-structures.

    Please note that this Privacy Notice does not apply to personal data processing performed by third parties which are not part of the Kry/Livi group of companies. For more information on how these third parties process your personal data, we refer you to the party in question.
    International transfers
    Your personal data will as a rule only be processed within the EU/European Economic Area (EEA). However, sometimes we may work with suppliers outside the EU/EEA to help us deliver the Services to you in the best way possible. If these suppliers process personal data that will entail a transfer outside the EU/EEA. Any transfer will always be in compliance with applicable data protection law, for example approved transfer mechanisms and additional safeguards.

    The transfer mechanisms we use are

  • Standard contractual clauses available at
  • Binding Corporate Rules available by contacting
  • How long is your personal data stored?
    Your personal data is stored only as long as necessary to fulfill the purposes for processing or as required by law. For information on how long we store your personal data for each purpose, please check [here].
    Your rights
    As an individual, you have certain rights in relation to your personal data as further described below. However, note that these rights are not unconditional and may sometimes not apply to our processing of your personal data. If you wish to exercise any of these rights, please get in touch with us at

    We are obliged to respond to your request to exercise your rights within one month of hearing from you. If your request is complicated or if a large number of requests have been received, we have the right to extend the period by another month. If we believe that we cannot do what you want us to do, we will notify you within one month of receiving your request why we cannot comply with your request.

    All information, communication and all measures we carry out are free of charge for you. If, on the other hand, what you request due to your rights is clearly unfounded or unreasonable, we have the right to charge an administrative fee to provide you with the information or carry out the requested action, or refuse to comply with your request.
    Please find below a list of your rights:

    • Right of access - the right to be informed of, and request access to, the personal data we process about you;
    • Right to rectification - the right to request that we amend or update your personal data where it is inaccurate or incomplete;
    • Right to erasure - the right to request that we delete your personal data, please note however that Kry will not delete personal data it is legally obliged to keep, or which it otherwise needs to retain for a purpose described in this privacy policy;
    • Right to restrict - the right to request that we temporarily or permanently stop processing all or some of your personal data;
    • Right to object - the right to object to processing of your personal data in some situations;
    • Right to data portability - the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party's service; and
    • Right not to be subject to automated decision-making - the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

    How do we protect your personal data?
    You should always be able to feel safe when you entrust us with your personal data. We have therefore taken appropriate security measures to protect your personal data against unauthorized access, alteration and deletion. If there are security incidents that may affect you or your personal data in a more significant way, e.g. when there is a risk of fraud or identity theft, we will contact you and tell you what you can do to reduce the risk.
    What about cookies?
    We use cookies, please read more in our [Cookie policy].
    How to get in touch with us?
    We hope that this Privacy Notice has answered most of your questions. However, if you have questions or comments or if you want to exercise any of your rights described herein, you’re always welcome to contact us or our data protection officer the contact details set forth in our contact page at or by emailing You can also use the contact details below.

    • Kry International AB
    • Org no: 556967-0820
    • Torsgatan 21 113 21 Stockholm

    We're regulated by the Swedish Data Protection Authority (Integritetsmyndigheten - IMY). If you're not happy with any aspect of our data handling, you can complain to the IMY directly. You can find their contact details at their website,
    We may update this Privacy Notice from time to time. If we make material changes we will always notify you in advance and give you a chance to review. If you do not agree to the changes, you cannot continue to use our Services.